Customer Service Claims Exec
Salary £24,100 increasing to £27,600 in 6-month increments
Monday to Friday only - 9am-5pm
You MUST be able to start the new role on 29th July
You MUST have 'C' or above in Maths and English
Option for hybrid after training
Onsite Parking

The department is there to help and support customers who have been involved in accidents, ensuring their claims are handled accurately, efficiently and with as little stress as possible. Motor Claims is a supportive and collaborative environment where you will have ownership of all aspects of a claim, from gathering information from the policy holder to engaging with external parties including lawyers, accident management companies and third-party insurers to name a few.

We are looking for resilient, adaptable and motivated individuals who have a confident telephone manner and excellent communication skills. If problem solving and multitasking is something you pride yourself on, then this is the environment for you!

Your main duties as a Claims Handler are:

* Manage the commencement of motor claims ensuring the customer's requirements and expectations are properly framed and understood.

* Ensure that claims are handled in the correct technical manner, in accordance with policy cover, legal liability, and departmental fraud and ensure compliance with company policy and external regulators.

* Manage clear communications with our customers and a variety of third parties, both verbal and written communication including letter writing.

Knowledge, Skills and Experience you will need in your Claims Handler role:

* Be an excellent communicator with strong attention to detail and accuracy to deal effectively with all contacts ranging from the general public through to lawyers.

* Computer literate with the ability to learn new systems.

* Experience delivering customer service

* Positive attitude with a flexible and resilient approach to change and teamwork.

* Minimum C Grade in Maths and English - or equivalent.

Benefits:

* A competitive pension for which the company will pay twice the amount.

* Full training provided

* Unusually generous number of holidays with the option to buy 10 additional days.

* Discretionary annual bonus based on personal and company performance.

* Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers)

* Wellbeing activities - support groups, yoga, mindfulness sessions, Sports and Social Club events and more

* Fantastic office space with parking available

Please contact Cat at i2i Recruitment for more information or to apply