Technical Support Manager

Overview: As a Hands-On Technical Support Manager, you’ll lead a team of talented IT support engineers while remaining actively involved in resolving complex technical challenges. Working primarily in a Microsoft environment, you’ll manage client infrastructures, handle escalations, and ensure the smooth delivery of IT services.

Key Responsibilities:

• Lead and mentor a team of technical support engineers to provide exceptional service.
• Provide hands-on support for troubleshooting and solving advanced issues in Microsoft environments (Windows Server, Office 365, Active Directory, Azure, etc.).
• Act as the escalation point for complex technical problems and guide the team to resolutions.
• Manage client relationships, ensuring IT systems are optimized and service levels are met.
• Implement best practices for system administration, security, and compliance.
• Oversee the deployment, configuration, and maintenance of Microsoft-based systems.
• Collaborate with clients and internal teams to assess needs and design customized IT solutions.

What We're Looking For:

• Proven experience in a leadership role within a Microsoft environment.
• Hands-on expertise in managing and troubleshooting Microsoft technologies (Windows Server, Office 365, Exchange, Active Directory, Azure).
• Experience with Managed Service Providers (MSP) and a strong understanding of multi-client environments.
• Excellent problem-solving skills with a proactive, customer-first mindset.
• Strong communication and interpersonal skills, with the ability to build rapport with clients and lead teams effectively.

Salary: £50,000+

Location: Woking

Driving License: Required