Salary: £48,000 - £55,000 p.a.

Are you passionate about resident involvement and engagement? Do you thrive in a resident-focused environment? B&D Reside is seeking a dynamic and proactive Resident Engagement Manager to join their team and help redefine high standards for residents.

• Deliver a comprehensive, efficient, and compliant resident involvement and engagement service.
• Develop and implement an Involvement and Engagement Strategy, ensuring all teams actively contribute to delivering its key objectives and actions.
• Create, facilitate, and deliver flexible and modern options for resident involvement that cater to diverse resident groups.
• Organise and facilitate resident panels and engagement activities that scrutinise performance, shape future services, and enhance resident satisfaction.
• Comply with service-related policies, statutory obligations as a landlord, such as consumer standards and best practices.
• Develop and deliver engagement strategies to ensure compliance with building safety regulations.
• Capture resident feedback and insight through consultations, surveys, and focus groups to identify areas for improvement and enhance resident satisfaction.
• Collaborate with internal and external partners to shape the future of resident involvement and engagement within our client's organisation.
• Establish a digital involvement and engagement platform to cater to the needs of a diverse resident base.
• Implement a multi-platform communications plan to keep residents informed and promote excellent service delivery.
• Promote contact with residents to develop high-trust relationships that enable tailored service delivery.

• Experience in resident involvement and engagement or a related housing field.
• Demonstrable knowledge of legislative and regulatory requirements for resident involvement and engagement in a mixed-tenure housing environment.
• Proven experience delivering involvement and engagement initiatives.
• Ability to work with vulnerable and hard-to-reach groups to develop cohesive neighbourhoods.
• Understanding of housing, estate management, health and safety, and their impact on residents and landlords.
• Excellent communication skills for various audiences, including written reports and presentations.
• Competency in interpreting and analysing information for meaningful reporting.
• Good IT literacy, including proficiency in Word, Excel, and Outlook.
• Full driving licence and access to a suitable vehicle for work-related activities.

Why Join Us?

If you're seeking a role where you can make a meaningful impact in the housing sector and contribute to the success of a dynamic organisation, apply now. Join our client's team as a Resident Engagement Manager and help shape the future of resident involvement and engagement at B&D Reside.