Aftersales Support Team Leader
Location: Warwick
Hours: Full-time

About the Role
We are looking for a motivated individual to lead a team providing exceptional customer service and aftersales support. This role involves resolving customer complaints, supporting team members, and managing day-to-day operations to ensure efficient service delivery.

Key Responsibilities

Lead and train the team to handle customer queries effectively.
Resolve escalated issues and implement solutions to prevent recurrence.
Support daily operations, including taking calls, responding to emails, and processing orders.
Review and improve processes regularly to enhance service quality.
Monitor team performance and provide coaching where needed.
Handle customer issues promptly and ensure accurate record-keeping.
Deputize for the Aftersales Manager when required.
About You
Required Skills and Experience:

Experience in customer-facing roles and team management.
Strong problem-solving skills.
Good organizational and communication skills.
Ability to work independently and as part of a team.
Personal Attributes:

Customer-focused, motivated, and adaptable.
Resilient under pressure with a positive attitude.
Strong team player with attention to detail.
INDL