Reporting to the Operational Support Team Supervisor, an exciting opportunity has arisen to join a dynamic operational support department in a new team that is responsible for ensuring the operational data held in our ERP is robustly maintained.

• Create & maintain charge and pay rates within the system
• Process People We Support new starter, alteration, credit notes and leaver forms.
• Liaise with our Contracts Team to create system contract records including rates and processing rules for framework contracts.
• Create system contract records for individuals and new funders following validation of funding from contracts team.
• Communicate relevant system contract references to Operations to streamline the set-up of clients.
• Liaise with our Fee Procurement Team to ensure the latest fee uplifts are reflected in the system.
• Ensure all changes to pay & charge rates comply with our authorisation matrix.
• Create & maintain TUPE Pay rate override records
• Maintain and update relevant mileage, travel time & bank holiday & billing calendar fields & rates in the system
• Investigate and resolve any finance / invoice queries
• Deactivate and archive old data to ensure only current rates are in use
• Comply with agreed SLA for create users and changes
• Advise on or provide any relevant system reporting, specifically around pay and charge rates.
• Create Employee’s and maintain data base.
• Other ad hoc duties as required.

Key characteristics for role:

• Attention to detail.
• High level of accuracy.
• Knowledge of Colharbour yet not essential

Benefits

In return for your dedication and commitment, you’ll work in a sector that is truly rewarding and you’ll get the usual stuff, such as:

Commitment to learning and development, including SkillShare licence

23 days annual leave plus bank holidays (pro rata)

Your birthday off

Blue Light Card Retail discount benefit scheme

V-Assure, a free 24 hour, confidential and independent help line

Life assurance

Pension