Right to Buy Officer

Position: Right to Buy OfficerLocation: Doncaster DN1

Pay Rate:

• PAYE: £14.98 per hour
• LTD: £17.89 per hour

Job Overview:We are recruiting for a Right to Buy Officer to process Right to Buy applications, ensuring compliance with legislation and internal policies. This role requires excellent communication skills, strong organizational abilities, and a commitment to providing outstanding customer service.

Key Responsibilities:

• Manage Right to Buy applications, providing advice and support to customers throughout the process.
• Conduct telephone and face-to-face interviews, including home visits, for Right to Buy applicants and financial contributors.
• Ensure all applications are processed in line with statutory timescales and compliance requirements.
• Liaise with internal departments, external stakeholders, and housing providers to address property valuation and boundary issues.
• Maintain accurate records, case notes, and service data in line with GDPR.
• Provide performance data related to service delivery and contribute to procedure updates.
• Assist customers with home improvement requests, following company procedures.

Essential Criteria:

• NVQ Level 2 (or equivalent) in business administration or customer care, or 3 GCSEs at A*-C.
• Strong IT proficiency, including Microsoft Office.
• Knowledge of Right to Buy legislation and Money Laundering Regulations.
• Experience in customer service, handling complex inquiries and complaints.
• Excellent communication skills-written, verbal, and interpersonal.

Desirable:

• Full, valid driving license.

Additional Information:This role may require occasional travel for home visits. Flexible working is essential, with a focus on safeguarding and providing a high standard of service.

If you require any additional information regarding the position, please call George at Service Care Solutions on or send an email to