KEY OUTPUTS:

• Reconfirmation of consultant files with suppliers by sending reconfirmations and vouchers and ensuring what has been confirmed to the agent with the final itinerary, matches the confirmation sent to suppliers and matches what has been booked in Tourplan
• Checking Tourplan against GIS and flight details, checking the number of guests booked in the system is correct and matches what has been booked with suppliers, Pick up and drop off details, checking allocations and all services booked correctly
• Checking and saving lodge Daysheets for the consultants and ensuring the information received by the &Beyond Lodges is correct
• Create, assemble and print documentation for the travel wallet
• Plan daily logistics regarding delivery of Travel Wallet to our operational bases
• Clear communication with Consultants and Managers when requesting required documentation for the Travel Wallet and details to reconfirm bookings
• Constant, consistent and clear communication daily with reservations team and suppliers
• Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

• Excellent written and verbal English
• Computer literate with at least a basic working knowledge of Outlook, Word and Excel - this includes typing skills
• Some understanding of a reservations environment is advantageous
• Computer literate with at least a basic working knowledge of Outlook, Word and Excel
• Knowledge of Tourplan advantageous or any other reservations system

QUALIFICATIONS REQUIRED:

• Tourism/Travel-Related Qualification (degree/diploma/certificate) preferable

SKILLS REQUIRED:

• Knowledge of Microsoft Office Applications such as Word and Outlook
• Experience in Tourplan would be advantageous
• Understanding of data analysis done
• Excellent telephone manner
• Ability to solve problems
• Verbal, written and reporting skills
• Market knowledge
• Experiential creativity (Crafting experiences)
• Guest/Client delight
• Time management
• Teamwork and interpersonal skills
• Attention to detail
• Administration and organisation skills
• Paper filing and paperless filing
• Speed reading and speed typing

PERSONAL ATTRIBUTES:

• Good interpersonal skills
• Sense of urgency
• Passionate about delivering service to agents resulting in guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness / ability to share information, and to teach and inspire others

We reserve the right to not make an appointment.

***YES4YOUTH CRITIRIA***

• Must be a South african Citizen
• Must be 27 years old or younger before 01 May 2025
• Must have Matric or a higher qualification 
• Must not have been apart of a Y4Y programme previously