JOB DESCRIPTION ROLE OVERVIEW

Title

Senior Sales Advisor

Job Location

Branch

Reporting to

Branch Manager or Supervisor

Direct Reports

None

Key Relationships

Branch Manager, Supervisor, colleagues, internal and external customers

Job Summary

• 
  • Providing the highest standard of friendly, knowledgeable customer service to deliver the Company objective to be the decorator’s first choice
• 
  • Deputising in the absence of the Branch Manager or Supervisor

Responsibilities

Selling Assisting in developing profitable sales by:

• 
  • Pro-actively selling the Company`s product range
• 
  • Promoting Albany and other own brand products
• 
  • Promoting special offers
• 
  • Selling special products i.e., goods outside the Company`s stock range
• 
  • Pro-actively suggesting link lines and alternative stock products
• 
  • Assisting in the display and merchandising of the shop
• 
  • Recommending customer terms
• 
  • Making and following up on quotations as required
• 
  • Providing relevant feedback to management and colleagues on e.g. competitors, customer needs, sales leads, opportunities to work more effectively

Customer Service Putting the customer first in the branch, at the counter, in the showroom, sales office or on the telephone by:

• 
  • Acknowledging customers as quickly as possible in a friendly and welcoming manner, leading by example and acting as a role model for the team
• 
  • Routine supervision and effective deployment of staff in the line manager's absence
• 
  • Promptly serving customers and effectively operating the POS (point of sale) system taking details, orders and payment; may also include booking goods in, placing orders and cashing up
• 
  • Promptly and effectively dealing with customer enquiries including on the telephone and by email; keeping customers informed where appropriate