Domiciliary Care Manager

Location: Ayslham, Norfolk

Salary: £42,500 per annum

Contract Type: Full-time, Permanent

Are you a passionate and driven leader with a strong background in domiciliary care? Are you ready to take on the challenge of building and leading a new branch from the ground up? If so, we have an incredible opportunity for you!

About the Role

As a Domiciliary Care Branch Manager, you will be responsible for setting up and driving the operations of an exciting new branch in Sudbury, Suffolk. This is a unique opportunity to shape the future of home care services in the area while ensuring the delivery of high-quality, client-centered care.

Your role will involve overseeing all aspects of the branch's operations, ensuring compliance with regulations, and leading a dedicated team of professionals. With a focus on quality, safety, and client satisfaction, you'll play a pivotal role in improving the lives of those who rely on care services to maintain their independence at home.

Key Responsibilities

* Leadership & Management

* Recruit, train, supervise, and inspire a high-performing team of caregivers, nurses, and administrative staff.

* Foster a positive and supportive work environment, setting clear goals and encouraging professional development.

* Operational Excellence

* Manage client intake, scheduling, and care planning to ensure seamless service delivery.

* Monitor and analyze key performance indicators (KPIs) and financial metrics to drive branch success.

* Client Focus

* Build strong relationships with clients and their families, conducting assessments and developing tailored care plans.

* Address client concerns promptly, ensuring high levels of satisfaction and well-being.

* Quality Assurance & Compliance

* Implement quality control processes and ensure compliance with industry regulations and standards.

* Conduct audits and inspections to maintain the highest standards of care.

* Community Engagement & Business Development

* Develop relationships with referral sources, such as healthcare providers and community organizations, to promote services.

* Participate in local events and networking opportunities to build awareness of the branch.

* Risk & Resource Management

* Conduct risk assessments, ensure staff training on safety protocols, and manage resources effectively to maintain financial sustainability.

What We're Looking For

* Proven experience in a management role within domiciliary care (essential).

* Strong knowledge of CQC standards and compliance requirements.

* Exceptional leadership and communication skills with a passion for team development.

* A strategic thinker with business acumen and a track record of achieving growth.

* NVQ Level 4/5 in Health and Social Care (or equivalent).

* Full UK driving license.

What's in It for You

* Competitive salary of £42,500 per annum.

* The chance to lead a new branch and make a meaningful difference in the Sudbury community.

* A collaborative and supportive work environment.

* Opportunities for career progression and professional development