Role Overview

This role involves handling inquiries, troubleshooting failures, conducting training, and ensuring information and knowledge transfer. You will be responsible for remote and on-site service activities and provide support to customers and field service engineers in EMEA.

Company Information

We are seeking a highly skilled and experienced Application Support Specialist, expert in Mass Spectrometry and/or Liquid Chromatography (LC) to join our international Customer Support Team for EMEA (Europe & Middle East). As an Application Support Specialist, you will be responsible for providing comprehensive support to our customers in hospitals and commercial laboratories in EMEA with a focus on Mass Spectrometry.

Role Requirements

· You will handle customer and staff inquiries through phone, digital tools, and written communication.
· You will identify and troubleshoot failures remotely and manage complex complaints.
· You conduct customer and staff training on the Mass Spec analyzer.
· You support product updates, launches and monitoring.
· You perform different on-site service activities (e.g. installations, maintenances and modifications) and troubleshoot complex failures

Person Specifications

· Bachelor’s/Master’s Degree in biology, chemistry, medicine)
· Extended experience in the medical or technical environment, with a focus on quantitative mass spectrometry
· Seeking for an expert experienced in quantitative mass spectrometry with a profound knowledge in liquid chromatography
· Strong application knowledge in medical analysis systems and quality assurance
· In-depth knowledge of indication and analytics in laboratory medicine
· Availability to travel up to 25% of the time.

Package

Bonus 12%Car Allowance £7,200