Summary
About us:
Aspens Services Ltd are a growing independent contract catering company, with a passion for serving high-quality, freshly cooked meals from locally sourced ingredients in to the Education sector. Apply now and come to work for one of the top 100 fastest-growing independent companies in the UK with great career opportunities.
The role:
We are looking for a motivated individual to join this team, and provide a range of support services to our entire business. The role has 3 main aspects:
Customer-facing support - answering phones, reviewing email requests, and resolving staff and parent queries.
Moving and tracking calls to other support teams e.g. IT, Finance, Sales
Back office support - updating systems, updating menu information, general office tasks etc.
We will consider applications from candidates at all levels of experience, from zero office knowledge to someone with experience who may be interested in carrying out a supervisory role within the team. As the role is to provide maternity cover, it will be for a fixed one-year term.
We will consider applications from people looking to work part-time or full-time - at least 3 full days or equivalent.
Key Responsibilities:
Take phone calls from staff and external customers, capture their issues, and resolve them where possible, or pass them to other support teams.
Update the menus on our school meal ordering system.
Update the core information in other systems in response to various requests.
Support general office tasks as required.
The range of responsibilities and support activities will grow as the team develops.
About you:
Good personal communication skills, both on the phone and face-to-face.
Attention to detail when entering information into systems.
Flexibility and ability to switch quickly between tasks to meet the needs of the business.
The ability to identify and help implement improvements to our systems.
The ability to effectively manage workloads, working as a part of the team, or on your own initiative.
The role will be predominantly based in the Worcester Head Office, with some work from home.
Benefits:
We offer a great working environment and a rewarding and stimulating place to work along with:
Monday to Friday working (office based) - we're open to those looking for full-time hours or alternatively working part-time if this is a better option for you
25 days holiday entitlement plus 8 Bank Holidays with the ability to buy/sell 5 days
Competitive salary
Pension scheme
We expect all staff to share our commitment of safeguarding and promoting the welfare of children/young people and an enhanced DBS disclosure will be sought by the company.
