General Manager | London, NW1 | Full-Time | £40,000 Salary with OTE OF £52,000

Are you ready to embark on an exciting journey as a General Manager?

Look no further!

Our client, an award-winning backpacker hostel in the heart of central London, is seeking a dynamic and experienced individual to lead their thriving business. This is your chance to join a well-established company and make a significant impact in the hospitality industry. If you're passionate about hostels, possess excellent management skills, and have a proven track record in the hotel or bar sector, then this opportunity is tailor-made for you!

Why choose us?

An award-winning backpacker hostel, renowned for its exceptional staff and outstanding customer service.
Prime location in central London, offering endless opportunities to explore the vibrant city.
Competitive salary of £40,000 with OTE of £52,000
A supportive and collaborative work environment that encourages personal growth and development.
The chance to lead a dedicated team and play a vital role in driving the success of our business.
Do you have what it takes?

Previous management experience is a prerequisite for this role.
Proven track record in effectively managing and inspiring a diverse team.
Cash-handling experience and a strong understanding of financial management.
A genuine passion for hostels and creating memorable experiences for guests.
Extensive background in the hospitality industry, including bars, hotels, and hostels is a must.
Demonstrated success in increasing trade, sales, and overall business performance.
What will your role involve?

Leading and motivating a team of six individuals, inspiring them to uphold the highest standards.
Providing exceptional customer service by personally meeting and greeting our guests.
Regularly liaising with the owner to drive the business forward and ensure continued success.
Addressing customer comments and complaints with professionalism and care.
Troubleshooting and resolving any operational issues, occasionally assisting with light maintenance tasks.
Ensuring the safety and security of the building, including effective management of CCTV systems.
Conducting regular inspections of the premises and services to maintain quality standards.
Managing our in-house booking system, overseeing website development, and promptly handling cancellations and no-shows.
Ensuring compliance with licensing, health and safety, and other statutory requirements.
Planning work schedules for all staff members and efficiently allocating resources.
Identifying training needs and managing the performance of staff to foster professional growth.
If you're eager to take on this exciting challenge as a General Manager, click "APPLY" now!

We are thrilled to receive your application and look forward to welcoming you into our team.

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We appreciate the interest of all applicants, but only those selected for an interview will be contacted