Job Title: Utilities Manager

Job Purpose:
Oversee the successful delivery of Utility Company project KPIs, ensuring service delivery standards meet customer specifications and achieving financial budget targets.

Key Responsibilities:

Manage all administrative, operational, quality, and health and safety aspects of projects.
Produce and negotiate costs with clients and loss adjusters.
Maintain regular communication with customers to ensure smooth project operations.
Control financial and commercial management of projects.
Foster a strong health and safety culture and ensure compliance with risk assessments.
Key Interfaces:

Collaborate with the Business Development team on promotional visits and account plans.
Provide timely client communications and feedback on cost control and service improvements.
Attend client meetings to address issues and encourage improvements.
Specialist Knowledge:

Experience in the restoration and insurance industries (3+ years in management preferred).
Skills & Abilities:

Strong commercial awareness and communication skills.
Ability to lead and motivate teams.
Full driving license required.
Competencies:

Customer-focused approach and relationship-building skills.
Proactive in problem-solving and identifying opportunities for improvement.
Performance Metrics:

Customer feedback, project profitability, and site audit results.
Reports To:

National Operations Director
Supervises:

Site-based supervisors, technicians, and administrators