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Date Added: Fri 31/01/2025

IT Technical Services Manager

Derby, DE24, UK
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Company: DHU HEALTHCARE

Job Type: Full time

Salary: £46148 - £52809

Package Description: Elevate your career as an IT Technical Services Manager with DHU Healthcare!


Are you a devoted technical services expert seeking a rewarding opportunity? DHU Healthcare has a fantastic opportunity for you!


As IT Technical Services Manager, you will be responsible for the management and leadership of both field and 2nd line engineering staff within the IT Operations Department. Providing technical guidance by means of hands-on support to ensure escalated incident from the Service Desk are resolved in a timely manner and support given, as required, to project-based work.


Discover job satisfaction as you begin your new career journey. Your dedication to the technical services, supporting our NHS services, will see you contributing to the highest level of patient care we deliver every day at DHU.


Location: Derby or Oldbury


What DHU can offer you:


Working Patterns: We recognise that 9-5 doesn’t work for everyone, so we have a range of working patterns available to suit your work/life balance.Our friendly team will work with you to find the best fixed pattern for us both.


Competitive salary: £46,148 - £52,193 (Band 7)


Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/ Per Annum


Employee benefits:

As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing.

Health Cash Plan: After six months with us, you'll enjoy 24/7 GP access for you and your family. You'll also receive a free Level 1 Health Cash Plan from the Personal Group, covering dental, optical, and therapy costs to support your health and well-being whenever you need it.


NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence, allowing you to bring your existing pension pot and holiday allowance with you!


Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car.


Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.


Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.


Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We can’t always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make!


Access to the DHU Hub: Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our enhanced Employee Assistance Programme.


What your typical day looks like:

  • Demonstrate leadership across the Field and 2nd line staff to ensure behaviours and culture are aligned to DHU CARE Values.
  • Provide both line-management and be the initial technical escalation point beyond the 2nd line staff; working closely with the IT Infrastructure Manager to ensure effective hand-off / escalation between 2nd and 3rd line.
  • Provide technical advice and guidance to, both the field and 2nd line staff and wider colleagues within the Digital Directorate.
  • Work closely with the Service Desk to ensure processes are aligned and transfers / escalations are handled seamlessly.
  • Present and deliver an effective first initial escalation point beyond the Service Desk for issues which require internal attention.
  • Support the effective planning of project related work with the Digital Project Manager, Head of IT Operations and PMO.
  • Be the primary technical lead and owner of the business’s Office 365 tenant; responsible for license management and asset management.
  • Be accountable for the end-to-end asset life-cycle, including asset assignment, stock management and in-operation asset management; working closely with the Head of IT Operations, Procurement and Finance to plan the annual replacement / refresh of end-user-compute assets.
  • Deliver regular reporting as to the performance of the service and highlighting of associated risks to the delivery / safety of the organisation.
  • Standing member of the Digital Change Advisory Board.
  • As you will expect, the organisation may change from time to time and you will be expected to meet the operational requirements.
  • Any other reasonable duties as required from time to time.
To be a successful IT Technical Services Manager you’ll need:

  • Degree or significant experience leading technical teams of staff within a 24/7, complex organisation. (Essential)
  • Technical background; being able to go ‘hands on’ in support of the wider business if required (Essential)
  • Significant experience of the management of a Microsoft Office 365 Tenant (Essential)
  • Prior experience of contributing towards security reviews and risk assessment (Essential)
  • Detailed understanding of the Microsoft licensing models and Office 365 environment (Essential)
  • Ability to present reports and information to all levels within the organisation (Essential)
  • Effective communication skills; being able to engage with suppliers regarding technical matters (Essential)
  • Evidence of continuing professional development (Essential)
  • Previous experience of delivering support and evidence to the Data Security & Protection Toolkit process (Desirable)
  • Microsoft Certified Systems Engineer or Microsoft Office 365 / Desktop OS qualification (Desirable)
  • PRINCE2 Foundation qualification (Desirable)
  • ITIL Foundation Certification (Desirable)
  • Full driving license (Desirable)
How your success will be measured:

  • Delivery of a fit-for-purpose support function which delivers across the organisation against agreed SLAs and OLAs.
  • Effective management of the 2nd line and field ticket queues.
  • Develop a sense of ownership and accountability across the team.
  • Delivery of significant assurance regarding asset life-cycle management.

We understand that digital applications may not be suitable for everyone. If you need to apply in a different way that better meets your needs, please reach out to us, and we will gladly accommodate your application in a format that works for you. For more details about our recruitment process, click here, or contact our team of talent acquisition professionals by emailing: #removed#.


At DHU Healthcare, we take pride in our diversity and foster an environment where every person feels valued, respected, and empowered to bring their authentic selves to work, free from discrimination or bias. We warmly welcome applications from all individuals, reflecting the rich diversity of the communities we serve. To read more about our Equity, Diversity and Inclusion pledge and see the progress we have made, please click here, or alternatively, you can reach out to our ED&I team at #removed#

We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, Cader Force Adult Volunteers, and military spouses/partners. We value the unique skills and contributions you bring and strive to create a workplace where you can thrive.


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