IT Support Technician
Newbridge
Permanent
£27100

Main Purpose of Role
Assist the Snr IT Engineer in providing a reliable IT support service and ensuring the integrity of the IT systems within Axiom

Outcomes of Role
• Level 1 support requests responded to in a timely manner.
• Limit user downtime and assist in the efficient operation of IT systems
• Improve IT efficiency and growth with Axiom's changing needs.
• Satisfied internal and external customers.

Responsibilities
• Answer IT Support Telephone & Log Support Requests in Axiom's IT Support Helpdesk System
• Monitor IT Help Mailbox & Log Support Requests in Axiom's IT Support Helpdesk System
• Monitor Email Gateway Systems and provide Quarantine Release assistance to users
• Build and Install new PC's, Install peripherals
• Provide Level 1 Support to Axiom's Users, progress Level 2 & Level 3 Support Requests
• Active Directory User and Syspro User Administration
• Process Network Security changes through Active Directory Administration
• Engage in the development of IT processes to make continuous improvements
• Management, administration and backup of Axiom's Offline Computer Systems
• Monitor and Investigate issues with Axiom's Patching processes
• Monitor and investigate issues with Antivirus/Antimalware Systems and investigate incidents
• Provide basic user assistance and identify needs for further training to supervisors/managers
• Ensure that all company operating values and compliance procedures are always adhered to, including quality management, health and safety, legal stipulation, environmental policies and general duty of care
• Assist the IT Engineers and IT Manager as and when required.
• Any other duties deemed necessary

Person Specification
Essential Skills
• CompTIA A+ Certification or BSc in a Computer related subject
• Maths, English, and IT GCSEs
Desirable Skills
• MCP - Microsoft Certified Professional (Desktop)
• Programming experience

Essential Knowledge
• MS Windows 10 and above
• MS Office 2016 and above packages
• Client/Server Networking
Desirable Knowledge
• MS Exchange 2019
• MS Office 365
• Programming e.g., PowerShell, VB Script

Salary
£27100 plus pension, cashplan healthcare and DIS 6x salary.
Hours
8.00am until 5pm Monday to Thursday and 8am until 1pm Friday

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Recruitment Solutions Workforce Limited offers the services of an employment agency for permanent roles and an employment business for temporary roles