Your New Role

We are recruiting for a ServiceNow Senior Product Manager to join the Digital Service directorate!

You will be responsible for the end-to-end lifecycle of the entire suite of ServiceNow products and services. The role will set the strategy, ensure successful implementation and deliver a reliable service. This will involve collaborating across Architecture Design and Technology Services, Cyber Security and Information Rights, Data and Digital, Strategy, Transformation and Performance and Programme Delivery and Service Operations to create an end-to-end product team.

You will collaborate with business analysts, architects and project managers, leveraging technical best practice to deliver out-of-the-box and custom solutions to our customers on the ServiceNow platform.

What you'll be leading on

• Define and own the vision and scope for ServiceNow and engage with stakeholders in the development of that vision.
• Collaborate with internal and external customers to understand business requirements and provide leadership and direction to all ServiceNow Products.
• Collaborate with Architecture, Design and Technology Services to develop National Highways ServiceNow strategy and develop leading edge platform technologies.
• Effectively communicate complex, technical requirements to a range of non-technical business stakeholders.
• Lead a range of programme management activities to support of the service owner or programme lead.
• Manage the end to end lifecycle of ServiceNow, including costs, contracts and supplier relationships.

To be successful you'll need

• Degree qualified, preferably in Information Technology, Engineering or Mathematic subject, or equivalent experience.
• In-depth knowledge, proven expertise and practical experience using ServiceNow and applying its applications.
• Strong ITIL knowledge.
• Strategic ownership - Able to develop a long-term vision and objectives. Discerning and disciplined in focusing on what is important and most relevant.
• Product ownership - Capable of starting to define and create approaches and able to implement new ways of working.

A bit about us

The Digital Services Directorate is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data and technology services from frontline to back office, in a modern and efficient way.​ Our vision is to develop integrated information and technology that empowers our colleagues and provides real time information to our customers, integration with intelligent vehicle and transport systems as they develop, to improve journey safety and reliability.