Housing Manager

Cambridge, Endurance House (Hybrid)

£43,559.84 per annum

Permanent/Full-Time

35 hours per week

Hybrid Working Arrangements - the majority of the working week will be office-based with the housing team in Histon, particularly in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with the needs of the team and service delivery being the prime consideration.

CHS is a charitable housing association and social enterprise helping people and communities in Cambridgeshire. Our mission is to enable people to flourish, delivering of high-quality homes with support. This role is focussed on our rented and shared ownership homes. If you are looking for a truly rewarding role with a very supportive team, then come and join us.

What You’ll Do

• Assist the Director of Customers in ensuring that a first-class housing management service is developed and delivered in partnership with our customers.

• Line manage a team of Housing Officers, leading and coaching them to deliver a responsive and proactive service.

• Be accountable for team performance including lettings, tenancy issues, communal areas, rental income and service charges.

• Ensure CHS proactively responds to anti-social behaviour, harassment and domestic abuse cases in a responsive and supportive manner, working positively with partner agencies.

About You

• A minimum of two years’ experience delivering and managing a housing service within a social housing environment.

• Chartered Institute of Housing Qualification or relevant management qualification experience desirable.

• In-depth knowledge of social housing law, benefits, housing policy and related social issues.

• Experience of line management desirable.

• Experience of working with and supporting customers with support needs.

• Confident with a strong focus on first class customer service and excellent communication and influencing skills.

• Able to lead the continuous improvement of our housing management service and coaching team members effectively.

• Experience of using housing management IT systems and Microsoft Packages and strong numerary skills.

• A full UK driving licence, use of a car for work purposes and business insurance.

Benefits

• Employee discount scheme (retail, leisure, gym membership and fitness equipment)

• Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)

• Employee Assistance Programme

• Cycle to work scheme (salary sacrifice)

• One day off a year to volunteer for a charity of your choice

• 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service

• Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff)

• Company sick pay

• 58p per mile business mileage allowance

• Refer a friend scheme (£250)

• Contributory pension scheme, which both you and CHS contribute to

• Enhanced maternity and paternity leave

• Flexible Working Policy

• Full induction

• Comprehensive free training and development opportunities with paid time off

• Free DBS (for relevant posts)

• Free onsite/nearby parking

• Hybrid Working Policy

• Flexitime

Please note this position is subject to a Basic DBS Disclosure

As part of the recruitment and selection process candidates will be required to complete online assessments

CLOSING DATE FOR APPLICATIONS midnight Monday 5 May 2025

INTERVIEWS: Tuesday 13 May-pm, Wednesday 14 May-am and Thursday 15 May pm

If you would like an informal discussion about the post, please contact Helen Tonks, Director of Customers