Hours of work will be Monday to Friday 8:00am - 5:30pm

This position will be based at our facility in Biggleswade on the new Stratton Business Park.

Responsibilities will include:

1. Inbound and outbound calls to customers and our Internal CEF Branches.

2. Processing customer's website placed orders

3. Processing internal CEF Branch placed orders

4. Conversing with customers via on-line chat and e-mail

5. Tracking orders and liaising with all our courier networks

6. Assisting customers when using our website, placing orders etc.

7. General office / customer service duties

Skills, Knowledge, Qualification and Experience

1. Computer literate

2. Previous experience in an office-based Customer Services environment is essential.

3. Previous customer telephone & email experience would be preferred.

4. Strong work ethic and initiative

5. Enjoy working with people and be able to work as part of a team