KEY OUTPUTS:

• Administrating of Senior Consultants files
• Administration and provisional maintenance
• Attention to detail on file details like dietaries and loading of movements and reconfirmations of files.
• Ensuring lead times for responses are met according to standard operating practices
• A good understanding of specific requirements for Groups itineraries including general groups policies
• Handling of individual bookings from quote to finalising, including invoicing and travel documents
• Payments and payment collections

COMMUNICATION AND VALUES:

• Constant, consistent and clear communication daily with reservations team and suppliers
• Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

• Good understanding of delivering excellent service to agents/guests
• Excellent written and verbal English
• Some understanding of a reservations environment is advantageous
• Computer literate with strong working knowledge of Basic Level Outlook, Word and Excel

SKILLS REQUIRED:

• Communication skills and an excellent command of the English language (spoken and written)
• Attention to detail
• Time & desk management including working in an orderly focused manner
• The ability to work under pressure and show initiative
• Understanding of travel industry and preferably Tour Operating specifically
• Elaborating in writing explanations or descriptions
• Exceptionally customer focused 
• Negotiation skills
• Must be computer literate and have an in-depth knowledge of Word and Excel
• Calm and professional manner of servicing agents/guests
• An independent, curious and “can do it” nature

QUALIFICATIONS REQUIRED:

• Tourism/Travel-Related Qualification (degree/diploma/certificate) preferable

PERSONAL ATTRIBUTES:

• An independent, curious and “can do it” nature
• Sense of urgency and adherence to deadlines
• Passionate about guest delight
• Diligence and self-motivation
• Be able to Travel from time to time

We reserve the right to not make an appointment.

***YES4YOUTH CRITIRIA***

• Must be a South african Citizen
• Must be 27 years old or younger before 01 May 2025
• Must have Matric or a higher qualification 
• Must not have been apart of a Y4Y programme previously