Our client is seeking an experienced candidate to lead on ensuring A South London Councils line of business application (NEC Housing) is exploited effectively in a strategic context.

The responsibilities of the role will include:

• Influence senior stakeholders to ensure capabilities of systems are fully exploited and to understand how line of business applications are used to support business processes and statutory reporting
• Oversee the relationship with the council's line of business system suppliers
• Maintain a clear roadmap for the system
• Ensure the internal CDS prioritisation process is followed so roadmap items can be resourced and delivered
• Ensure effective delivery of requests, projects and changes to line of business systems
• Maintain a catalogue of services provided by the team and agree performance targets with service stakeholders; monitoring team performance against these targets
• Develop and maintain a network of key system users for each system
• Work with other disciplines to define and understand the standards that should be adopted consistently across all systems and data - proactively ensure these standards are communicated and implemented
• Develop and improve service management best practice for all digital systems team functions
• Promote knowledge sharing and adoption of good practice

Skills and knowledge required:

• Advanced/ high level knowledge and skills relating to workflow based ICT line of business systems including system administration functions.
• A good understanding of national data and information frameworks as set out by government departments.
• A good knowledge of GDPR and the role-based security needs of effectively managing a line of business system
• An ability to develop detailed knowledge of council systems and technical infrastructure in relevant areas
• An ability to develop detailed knowledge of IT Infrastructure Library (ITIL) service management framework
• Working knowledge of service management, product management, and agile / lean methods and willingness to develop to practitioner level.
• Ability to create and maintain a range of products including system documentation, test plans, training materials and user guides.
• Ability to demonstrate resilience when facing contradicting priorities or demanding workloads.
• Ability to maintain a high degree of confidentiality and to use discretion in dealing with sensitive information

If you possess the relevant skills and experience required for this role then send through your CV to us today!