IT Service Desk Engineer

Derby

Permanent

£28,000 (DOE) + Benefits

We are seeking a permanent IT Service Desk Engineer based in Derby. This role will involve providing technical support to clients across the Midlands. A Full UK Driving Licence and access to your own vehicle are preferred. immediate start, ideally November/December 2024.

A chance to join an established IT Managed Services business with a proven track record spanning 20+ years.

Key skills, experience + tasks:

Providing day-to-day IT support to 1st/2nd line level for a diverse range of external customers.

Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests.

System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability.

IT asset tracking, service provisioning + managing IT accounts for new starters/leavers.

Technical Environment: Windows Server, Active Directory (AD), DNS/DHCP, Group Policies, Office 365, basic Networking.

Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills.

Benefits: £22-28k Salary (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more.