• Location: Hammersmith & Fulham
• Duration: Fixed Term - One year from appointment
• (with possibility of extension)
• Hours 30 Hours per week - equivalent to 4 days per week
• Salary range: £18800 - £20000 - according to experience
• (pro-rata full-time salary range equivalent £23500- £25000)

Citizens Advice Hammersmith and Fulham (CAHF) is the leading provider of

generalist advice services in Hammersmith and Fulham. We help approximately 16000 people each year with free, confidential, and impartial advice on a wide range of issues.

Our Assessors are the first point of contact for members of the local community, who contact us by phone, in person via email. Assessors establish what the client’s issue is, ensure that all relevant information is collected. Provide information and advice where possible and identify the best next step. Ensuring clients are directed to the appropriate CAHF project, or external agency.

This role requires a passion for working with people, helping them through challenging situations.

Applicants must demonstrate the following,

• organised focused approach, with ability to accurately record information
• experience of delivering assessment on the main enquiry areas (WelfareBenefits, Debt, Housing and Employment)
• Have an ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control
• competent IT skills, especially the ability to use databases and navigate websites

CAHF Assessors are supported by our supervisory team and have access to our wealth of resources. Assessors are supported to develop the skills needed to succeed and thrive in the role.

All shortlisted candidates will be asked to take a test (a mock client Assessment). Candidates achieving a satisfactory score will be invited to an interview.

Closing Date: Midnight Sunday 7th July 2024

Test & Interview:

We will test and interview shortlisted candidates on a rolling basis and reserve the right to withdraw the vacancy before the closing date so early applications are encouraged