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Date Added: Mon 10/03/2025

1St Line Support

Norwich, UK
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Company: COOPER LOMAZ

Job Type: Permanent

Salary: £22000.00 - £25000.00 per annum

1st Line Support Engineer
Location: Greater Norwich
Contract: 6-Month Fixed Term Contract

Cooper Lomaz is partnering with a local business to provide essential IT support during a key project. We are looking for a proactive and customer-focused 1st Line Support Engineer who will be based on-site, providing both remote and in-person technical support across multiple locations.

About the Role
As a 1st Line Support Engineer, you will be the first point of contact for end users, offering high-quality technical support and ensuring smooth deployment of systems and applications. This role will require travel between sites, so a valid driving license is essential.

Key Responsibilities

  • Provide 1st line technical support to users both on-site and remotely, troubleshooting and resolving hardware, software, and network issues.
  • Perform Windows 11 deployments, including installation, configuration, and troubleshooting.
  • Manage user accounts and permissions via Active Directory.
  • Administer and support Office 365 applications, including email, OneDrive, Teams, and SharePoint.
  • Maintain accurate records of work completed using ticketing systems.
  • Travel between sites as required to deliver effective support.
  • Collaborate with the wider IT team to escalate and resolve complex issues.

Key Skills & Experience

  • Proven experience in a 1st Line Support or similar IT support role.
  • Proficiency in Windows 11 deployment and troubleshooting.
  • Strong knowledge of Active Directory and Office 365 administration.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.

Want to know more about this role? APPLY TODAY!

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