This is a great opportunity to join a small, personal, flexible, loyal and growing company where you will be supported, appreciated and rewarded accordingly. Be sure to 'meet our team’, and check out what they say on our careers page. You will take ownership, accountability and responsibility for delivering an outstanding level of service to our loyal customer base and your colleagues.

Duties and responsibilities

• Working to deliver on our core values - Reputation, Excellence, Integrity, Service, Teamwork and Trust
• Building a great working relationship with colleagues, customers and suppliers
• Provide attentive customer support by phone and email
• Provide attentive support to our three service engineers throughout the working day to ensure they have the information they need to complete their jobs as quickly as possible to their best ability
• Taking ownership of tasks to ensure they are completed in a timely manor with an emphasis in delivering our high level of customer satisfaction
• Weekly reporting of service KPIs into the company dashboard
• Management of jobs which require engineer attendance, liaising with our stores to ensure our engineers have the parts required then smart scheduling the visit with the customer.
• Accurately logging technical issues onto our ticketing system
• Use our remote diagnostic software to service systems and diagnose faults remotely to help prepare our engineers.
• General administration duties aswell as covering for colleagues and assisting other departments in the business

Experience and qualifications

• Intermediate IT skills
• Ability to work towards targets/KPI’s
• Flexibility to multitask and efficiently manage your own time and workload
• Excellent attention to detail
• A confident professional telephone manner
• A problem solver with a 'can do’ attitute
• Experience in working as part of a sales process.
• Experience in diary management/scheduling
• Experience in the fire & security industry

Benefits

• Christmas bonus and summer end of year bonus (average is £1500 p/a)
• Customer referral scheme & generous employee discounts (average £1k p/a)
• 31 days of paid holiday including usual bank holidays, 3 days over the Christmas period and 1 extra day of paid leave available to volunteer
• Social events and team-building days
• Ongoing regular training and investment in your development (£2k p/a)
• Electric car salary sacrifice scheme& Cyclescheme salary sacrifice scheme
• Primary health planincluding Westfield rewards (£1k p/a)
• Company pension scheme
• Initial industry standards fire training (£1k) and relevant manufacturer training
• Death in service insurance scheme
• 24/7 GP, Get fit programme. Mental health, financial and legal support.
• Progression opportunities as we continue to grow

Company culture

This is a great opportunity to join a small, personal, flexible, loyal and growing company where you will be supported, appreciated and rewarded accordingly. Be sure to 'meet our team’, and check out what they say on our careers page.