• Small but very high end portfolio in PCL
• Really great collaborative team
• Pre-tenancy through to end of tenancy

Property Manager & Lettings Administrator - Chelsea My client a high end residential property business based in the heart of Chelsea, London is looking for an experienced Property Manager/Lettings Administrator. You will work with an incredibly supportive and friendly, close knit team and  report to the Lettings Manager. They are an outstanding business with a long history and track record in Prime Central London. As a Property Manager/ Lettings Administrator you will manage a high end portfolio of 50 properties and support the Lettings Manager with pre-tenancy administration, compliance, move-ins and check outs. Salary: Up to £35,000 per annumPlease note this role is based on site/ in the office.Key responsibilities: 

• Acting as the central contact for tenants, landlords and contractors for live tenancies and managed properties.
• Dealing with maintenance issues and repairs.
• Pre-tenancy admin - prepare tenancy agreements and handle all pre-tenancy administration including right to rent checks, conducting reference checks, register deposits, arrange move ins, inventory check ins and check outs.
• Providing excellent customer service to landlords, tenants and internal team members
• Checking all invoices and authorising for payment within 48 hours of receipt in the office
• Performing property visits and inspections.
• Ensuring both Landlord and Tenant comply with statutory and contractual obligations as per the tenancy agreement.
• Accepting and confirming correct notices have been served by both Landlord and Tenant.
• Obtain quotes for works and instruct contractors, ensuring works are carried out in a timely manner.
• Ensuring the inventory report is kept up to date during the tenancy & arranging inventory check out reports
• Register tenancy deposits and calculate and lodge returns in a timely manner
• Compliance including organising any renewal of the gas safety certificates and electrical certificates and ensuring smoke and carbon monoxide alarms are installed following all legislation
• Handling insurance claims
• When required, welcoming visitors and dealing with as appropriate
• Attending Lettings and team meetings
• Maintaining paperless filing system – ensuring accurate and up to date.
• Proactively maintaining own legal knowledge and comply with all Lettings legislation
• Ensuring the necessary processes and procedures are in place to support compliance.

Ideal skills and experience:

• 2 years’ experience preferred in a similar role (Property Management/Lettings Administration)
• A smart appearance and professional approach is essential
• Excellent communication skills
• Customer-focused with commitment to maintaining excellent service standards at all times
• Previous experience working in high end residential lettings/property management - advantageous.
• A natural people person who enjoys providing an excellent standard of service, going above and beyond and proactively seeks solutions.
• Team Player
• Organised and systematic – ability to prioritise workloads
• An understanding of confidentiality issues and the use of discretion
• Accuracy and attention to detail
• Specified processes and routines, work to a fast paced environment
• Good working knowledge of IT systems.