Sterling Williams are working closely with a City based Bank who are looking to hire into their Customer Services department. This role will operate on a rota/shift pattern (5 days per week - although hybrid working is offered - on very rare occasions this may include a weekend).

Salary circa £30,000 - 38,000 pa plus benefits.

The successful candidate will have experience of customer onboarding (including KYC) and demonstrable experience of providing an excellent level of customer service across all channels; Phone, Email, Secure Message & Letter.

• On boarding new customers by setting up the customer and account records ensuring initial and ongoing Due Diligence is carried out
• Taking of new deposits both fixed and notice accounts, rollovers and repayments
• Keeping customers records up to date at all times
• The ability to multitask, servicing numerous customers via different contact channels
• Demonstrate sound understanding of the Bank’s products and services; articulating these to your customer in an engaging and confident manner.
• Inputting of daily transactions into the banking system
• Preparing and inputting daily transfers and payments

The successful candidate will have experience in Banking, or a Financial Services call centre or client services team, and will have an excellent telephone manner.