Senior IT Infrastructure Engineer

Looking to take the next step in your IT career?

As a Senior IT Infrastructure Engineer, you'll be a key member of the IT team, managing and maintaining our systems and networks. This is a great opportunity to grow your skills and take on more responsibility in a supportive environment. You will have the opportunity to take a lead on vital projects, modernising the current infrastructure, and provide top-tier support to enhance the learning experience. You'll step into a leadership role when needed, acting as the go-to expert for complex challenges and guiding a dedicated tech team to success.

This role is perfect for someone with solid 3rd-line support experience or an experienced 2nd-line engineer ready to move up. This is more than just a job—it's your opportunity to shape the future of the technology landscape and help steer the college towards a digitally empowered future.

This role is offering a salary of circa £36-39k plus benefits and will be on-site in Grimsby 5 days a week.

Key Responsibilities:

* Lead and Support: Act as an escalation point for complex IT issues, helping the team troubleshoot and resolve problems.

* Maintain Systems: Manage and support our physical and virtual servers (VMWare) and cloud services like Azure Active Directory, SharePoint, and Teams.

* Project Work: Contribute to IT projects, such as network upgrades and cloud migrations, helping modernize our infrastructure.

* Ensure Security: Apply critical updates, manage firewalls, and ensure compliance with Cyber Essentials standards.

* Hands-On Problem Solving: Troubleshoot network, Wi-Fi, and system performance issues.

* User Support: Assist staff and students with IT issues and create guides to help them use systems effectively.

* Take Initiative: Step in for the IT Manager when required, gaining leadership experience and guiding the team through challenges.

What You Bring:

* Experience in 3rd-line support or a solid background in 2nd-line support with a desire to advance.

* Knowledge of Windows Server, Active Directory, and Microsoft 365.

* Experience with network infrastructure and cloud systems.

* Strong troubleshooting skills and the ability to solve complex problems.

* A proactive attitude and good time-management skills.

Keywords - 3rd Line Engineer / 3rd Line Support / Technical Support / IT Support / 2nd Line Support / 2nd Line Engineer / Third Line / Second Line