We work together - We make things better - We do the right thing

Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. We are proud of our people and what we achieve, making a positive impact on lives every day.

We need high performing people at all levels who can champion our culture, live our values and facilitate high performance in others, encouraging applications from all candidates with the right experience and qualifications. Supporting individuals to request reasonable adjustments that will help them to perform to the best of their abilities and make them feel more comfortable. We strive to maintain a skilled knowledgeable and motivated workforce who are empowered and engaged through working in a supportive working environment.

Equality, diversity, and inclusion

We are committed to creating an inclusive culture that celebrates the diversity throughout our teams and in the communities we serve.

Some of the examples where we put this into practice include celebrating Pride month through our Inclusion Alliance, being a Disability Confident employer and, signing up to the Armed Forces Covenant. We make every effort to achieve equality of outcomes in all aspects of our employment including recruitment and selection, training and development and employment practices.

Please let us know if there is anything we can do to make this application process more accessible.

The benefits

We want to ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Flexible working
• Holiday buying and selling scheme
• A day’s paid leave for your birthday or annual celebration
• 2 days paid leave to help with a house move once you have completed your probationary period
• Life assurance
• Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation, and 24-hour free confidential helpline
• Company contribution to mindfulness and fitness e.g. discounted gym membership, fitness classes or mindfulness apps.
• Online discount with a number of retail, supermarkets, cinema, insurance, and holidays.
• Funded training and sponsored qualifications.
• 2 days paid volunteering leave per year.

About the role

As a Retirement Living Officer, you will play a crucial role in delivering our supported housing management service. You will be responsible for managing tenancy processes, including referrals, offers, tenancy sign ups and terminations, while conducting void checks and new tenancy visits.

You will support the wellbeing and independence of vulnerable customers through individual plans, group activities and signposting to specialist agencies as well as supporting our customers through the housing pathway into appropriate accommodation.About you

We are seeking a compassionate, organised, and proactive individual with experience in housing management or a similar role, particularly working with older or vulnerable customers. Strong communication skills are essential, along with the ability to address problems and complaints promptly and efficiently. Experience in offering information, advice and guidance is also important. You will need to be able to manage your workload effectively, work collaboratively, and have a customer-first approach.

Additional information

Enhanced disclosure and barring service (DBS) check required in line with safeguarding policies.

Closing date: 8 November 2024

Interview date: TBC

Please refer to the recruitment pack upon completing your application.