Are you an experienced 2nd Line Support professional looking to grow your career with a company that truly values its team?

Join a top MSP in the local area, where customer service, excellence and employee development go hand in hand.

Why This Role?

If you're passionate about IT, problem-solving, and delivering top-tier support, this is the perfect next step for you.

What's in It for You:

Competitive Salary: £35-£45k (based on experience)
Annual Bonus: Up to 5%
Comprehensive pension plan & wellness perks like gym access
Opportunities for progression within the companyWhat You'll Do:

Provide high-quality support via phone, email, and ticketing systems
Resolve a wide range of IT issues while maintaining top client satisfaction
Get involved in exciting projects and assist with client onboardingWhat You'll Bring:

2-5 years of experience in a Managed Service Provider (MSP) or similar
Expertise in Windows (Active Directory), server management (Hyper-V, VMware), VDI (Citrix, RDS), networking (switches, firewalls), and backups (Veeam)
Excellent organisational skills and attention to detail
Flexibility to work overtime when necessaryWhy You'll Love It Here:

Your work makes a real impact on both clients and the team
Clear opportunities to grow and advance
A supportive, well-balanced environment that values your well-being

Refer a friend and earn up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasions.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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