Job Summary for Admin Support Officer

Location: Hackney Service Centre
Directorate: Adults, Health & Integration
Service: Adult Services
pay: £20.00 per hour

Purpose of the Job:
The Business Support Officer provides high-quality, confidential administrative support primarily to the Complaints Team and Adult Social Care (ASC). This includes handling correspondence, updating records, financial administration (reconciliation of purchase orders and invoices), minute-taking, and coordinating meetings and workshops.

• Lead financial administration, including purchase order and invoice reconciliation via the Council's e-procurement system.
• Support service improvements through innovation and effective decision-making.
• Deliver tasks aligned with Council policies and legal standards.

• Recommend and implement strategies for service improvement.

• Provide administrative support across ASC, including minute-taking and meeting coordination.
• Assist in managing complaints, compliments, and Freedom of Information requests by logging data and ensuring timely responses.
• Maintain high standards in correspondence, reports, and documentation.
• Monitor databases for financial transactions, liaise with suppliers, and ensure proper invoice payments.
• Coordinate workshops, seminars, and events as required.
• Support data collection and entry for Adult Social Care.

Skills & Abilities:

• Strong organisational skills for prioritising tasks and meeting deadlines.
• Effective communication and interpersonal skills for working with internal and external stakeholders.
• Ability to handle sensitive information with confidentiality and political sensitivity.
• Problem-solving and process improvement capabilities.
• Adaptability and willingness to learn new skills.

Knowledge:

• Familiarity with legislation related to Adult Social Care, data protection, and confidentiality.

Experience:

• Providing administrative support in large organisations or health/social care.
• Diary management, financial reconciliation, and invoice processing.
• Coordinating high-level meetings and producing related documentation.
• Using computer applications like Google Workspace, Cedar, and Icasework.

if interested please call Harrison on #removed#