2nd Line Support Engineer

I'm lokoing for a skilled Second Line Support Engineer to join my client's IT team. As a key member of the support staff, you will play a crucial role in maintaining in-house developed products and providing support to end users.

• Provide second-line technical support for software solutions.
• Install and configure software products.
• Handle data conversions and imports.
• Perform proactive maintenance on IT systems and software.
• Manage accurate service desk information for effective issue analysis and configuration management.
• Collaborate with customers and internal teams.

• Proven experience in second-line technical customer support.
• Strong problem-solving skills.
• Familiarity with product installations, data management, and virtualization.
• Knowledge of Active Directory, SQL, networking, and firewalls.

• Relevant certifications (e.g., CompTIA A+, CCNA).

If this sounds like you, please apply below to have your application considered today!