We are currently working with one of our prestige clients based in London to recruit an experienced Office/Operations Manager!!!!

Are you a strong leader with a knack for organisation and a passion for problem-solving? Do you want to take your career to the next level with a rapidly growing plumbing and heating company? We're looking for an Office/Operations Manager to join our dynamic team!

As the Office/Operations Manager, you will play a key role in ensuring our daily operations run smoothly, efficiently, and at the highest standards. This is a fantastic opportunity for someone with experience in managing teams, operations, and customer relations, with clear career progression opportunities.

Your Key Responsibilities:

· Monitor Subcontractors & Agencies: Ensure services are delivered on time, within budget, and to the highest quality.

· Be the Go-To Person: Act as a main point of contact for staff during shifts, providing guidance and support.

· Oversee Pricing & Invoicing: Ensure all jobs are properly priced, completed, and invoiced on time.

· Customer Care: Take care of phone calls and handle customer requests professionally.

· Administrative Excellence: Keep our office running smoothly with strong organisational skills.

· Operations Management: Oversee daily operations, ensuring the highest level of service.

· Streamline Processes: Implement organisational systems that make work easier for everyone.

· Compliance: Ensure all activities meet UK security standards and regulations.

To Excel in This Role, You'll Need:

1. Organisational Excellence: You'll need to keep track of schedules, resources, and all the day-to-day tasks that keep the office running smoothly.

2. Outstanding Communication: You'll be the bridge between directors, clients, suppliers, and the team. Clear and professional communication is a must!

3. Problem-Solving Skills: The plumbing and heating industry can be unpredictable, and your ability to solve problems will keep operations on track.

4. Tech-Savvy: You should be comfortable using Microsoft Office (especially Excel) and be quick to learn new tools and systems.

Your Qualifications:

· At least 12 months of experience in a similar office or operations role.

· Strong leadership, organisational, and problem-solving skills.

· Excellent communication and phone etiquette.

· Ability to manage multiple projects and priorities with ease

What We Offer:

· Salary: £35000 - £40000

· Hybrid Working: Enjoy the flexibility of working from home and in the office.

· Company Events: Join in our fun, team-building events throughout the year.

· Holiday Benefits: 20 days holiday + bank holidays.

· Tech Tools: Laptop and mobile provided to support your work.

If you are a dedicated professional looking to make a significant impact within our organisation, we encourage you to apply for this exciting opportunity as an Office Operations Manager