Our client is a market leader in their sector who are currently recruiting for a Customer Service Specialist to join their Head Office team on a permanent basis.

The successful candidate must have experience in customer service and working in a phone-based, fast paced environment. Excellent communication, investigative and inter-personal skills including a strong and confident telephone manner are key. The successful candidate will be able to work in a team, organising and prioritising workload.

Responsibilities

• The role will be responsible for managing and assisting a range of customer queries via telephone and email
• Working with third party companies, the role will work to finding positive solutions to each situation
• Accurately updating and maintaining an inhouse CRM system
• Deliver and maintain a professional service
• As part of the team, manage the first response for inbound calls
• Answer client queries which vary in urgency and complexity, ensuring complete customer confidence

Required Experience:

• Previous experience working in a customer service call centre or phone-based role
• Previous experience dealing with inbound queries
• Ability to remain calm under pressure
• A levels or equivalent (preferred)
• Excellent keyboard and computer skills
• Articulate, punctual and ability to organise workload
• Good organisational and communication skills
• Able to work as a member of a team

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.