Office Manager
Job Location: Poole, Dorset
Job Type: Permanent
Salary: £29,000 - £34,000 DOE
Hours: 40 hours per week 8am - 5pm Monday - Friday
Benefits:
* 30 days holiday including bank holidays, accruing one extra day for every year of service up to 5 days
* Extra day off for your birthday
* 30 days company sick pay per year
* Access to discounts for shops, dining and days out
* A happy, supportive and friendly working environment
We are working with a well-established lift installation and service company who are seeking a friendly, organised and experienced Office Manager to manage a small team of two.
This company have built an excellent reputation since 2016 for their expert advice, knowledge and friendly approach.
As well as ensuring the Administrator and Repairs Manager have all the support they need, you will be responsible for helping to manage service contracts around the UK, customer service, administration and basic finance duties.
This is a hands on and pivotal role which will require someone who is highly organised, possesses strong administrative skills, previous experience supervising / managing people and a proactive approach.
This is an involved, hands-on role where your duties will include;
* Working closely with and managing the Administrator, Repairs Manager and Engineers
* Liaising with customers and setting up new service contracts, discussing the level that they require
* Managing Subcontractors
* Responding to emails from customers and engineers
* Handling and resolving any customer escalations or discrepancies
* Carrying out invoicing for any repair work, call outs or contracts
* Ensuring all progress is logged on to the system, completed work, work in progress, outstanding jobs etc
* Using Xero for VAT exemptions, invoices, matching up payments to receipts etc.
* General health and safety administration (inspections, certifications required etc)
* Liaising with engineers who are out on the road, answering questions and gathering updates
* Prioritising work depending on location and whether it's a breakdowns, repair or service
Our ideal candidate;
* Previous experience working in an office managing / supervising staff
* Excellent customer service and communication skills
* Strong administrative and coordination skills
* The ability to jump in and support your team by carrying out day to day duties including administration, customer service and emails
* Experience carrying out finance duties would be beneficial (VAT exemptions, receipts and invoicing)
* Excellent attention to detail
* A good proactive, enthusiastic approach
* Strong organisational and prioritising skills
If you would like