Team Leader

Permanent

Salary: £24,900 - £27,900

Milton Keynes

Hybrid

Are you a customer-driven leader committed to delivering accurate and timely results?

Do you excel in fast-paced environments and enjoy leading teams to success? If so, we have an exciting opportunity for you.

We're looking for two Team Leaders to join our team: one for our Packet Investigations team and one for our Script Investigations team. Both roles are crucial to ensuring that all examination packages and results are delivered accurately and on time.

What will I be doing?

• Recruit, lead, train, and mentor seasonal and permanent staff.
• Build strong relationships with internal teams and external customers. Leading the team in consistently delivering a best-in-class service that meets our customers' needs.
• Support the Reconciliation Manager by providing timely and accurate updates on the Script and Packet Investigations Process, highlighting performance against milestones and KPI's, and identifying and recommending actions as appropriate.
• To support in the monitoring and management of performance of the team against agreed service and performance standards setting KPIs, ensuring quality is maintained and schedules are met.
• Contribute to the development and implementation of process improvements

What's in it for me?

• 25 days leave allocation plus additional Christmas and New Year's leave.
• Benefit from up to 11.5% employer pension contributions.
• A dynamic work environment where your contributions are valued, and your success is our priority.
• This is a key leadership role offering real opportunities for career advancement within the organisation.
• Access the Headspace app and employee assistance program.

What will I need to Succeed?

• Experience with Power BI and Office 365
• Proven ability to supervise and mentor teams.
• The ability to manage large amounts of data and ensure all processes are handled accurately and efficiently.

How do I apply?

Read the full job description and upload your most recent CV with a cover letter outlining your motivation and transferable skills by visiting our website.

Closing date for applications will be Sunday 19th January.

Interviews will be one stage, face to face at our Wymbush office.

Every application will receive a response.

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