General administrative duties as delegated by management.
Answering the main telephone line of the Company in a professional manner and transferring calls as appropriate.
On an ad-hoc basis providing reception cover which includes meeting, greeting, and signing in all visitors to the ProPharma office in a friendly, courteous, and professional manner.
Supporting the filing clerks, including opening the daily mail received into the company, franking, and posting the mail, filing, archiving and checking stationery stocks.
Effectively perform in at least three task areas. Follow-up Service Specific Responsibilities
Typing and formatting of Adverse Event (AE) and Product Quality Complaint (PQC) follow-up correspondence (letters, faxes, emails), including assembling necessary enclosures and attachments.
Quality checking the correspondence produced and sending the correspondence to the customers within the deadlines detailed in the client Working Practices (WPs).
Adding received solicited follow up information to the AE/PQC report forms, quality checking the report and sending the report form to the client within the deadlines detailed in the client WPs.
Accurately tracking all follow-up actions performed into the client specific databases.
In line with the client WPs informing clients on a regular basis when cases have been closed. Quality Assurance
Maintaining a good level of quality in all aspects of the job.
Complying with the procedures documented in the Company Standard Operating Procedures (SOPs) and Working Instructions (WIs).
Having a solid working knowledge of, and complying with, the Standard Operating Procedures of ProPharma.
Working in a professional manner at all times, with clients, customers, team members and management.
Complying with the Company's Health and Safety Policies.
Ensuring the Confidentiality Statement within the Contract of Employment is always adhered to in respect of the data and property of ProPharma, its clients, and employees of the business.
Ensuring that any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations as described in ProPharma SOPs.
Other duties as assigned.
