Service Desk Analyst

Leading International law firm seeks a Service Desk Analyst to join their busy IT team in London, this role is a permanent office-based position.

• Salary to £49,000
• Autonomous working environment
• Based in stunning City offices

Service Desk Analyst Responsibilities:

• Respond to inquiries from clients using the firm’s various tools and platforms
• Resolve level 1 problems by guiding users through the resolution process
• Offer clear guidance to users on how to effectively utilise applications and tools
• Record assistance requests, incidents, and solutions in the ticketing system
• Handle any escalated issues, monitoring their resolutions within a reasonable timeframe
• Interact with third-party service providers to resolve issues and ensure seamless integration of external services
• Oversee the management of company assets using Mobile Device Management (MDM) tools
• Responsible for imaging and setting up new hardware for new or existing firm members
• Assist with any Boardroom AV requests/issues

Service Desk Analyst Key Skills & Requirements:

• 2 years+ IT experience within a law firm
• Excellent knowledge of supporting applications such as Windows 10, Microsoft Office products, Outlook (use of backup software and knowledge of servers is advantageous)
• Strong knowledge of network management and call ticketing systems