Job Title: Service / Office Manager

Location: West Lothian

Salary: Up to £32,500 per annum + bonus + benefits (negotiable based on experience)

About the Role: Are you a proactive Service / Office Manager with excellent business and commercial acumen? Do you thrive on providing a first-class service experience? If you have experience in Facilities Management or CAFM systems and a history of B2B service provision, we want to hear from you!

We are looking for a problem solver who can work at a fast pace and see what others don't. This role is perfect for someone with proven FM experience or someone seeking a new challenge. Experience with CAFM systems or ticketing systems is essential.

Key Responsibilities:

* Partner with our Operations team to provide first-line support for Technical, Building Management, and Facilities Services.

* Oversee escalated issues and high-priority jobs from initial log to final resolution, ensuring excellent customer service.

* Utilise your knowledge of Microsoft platforms and software to enhance team performance.

* Maintain strong relationships with clients, partners, and stakeholders.

* Escalate issues where suppliers and engineers have failed to respond within contract timescales.

* Perform any other ad hoc duties as required.

Skills and Experience Required:

* Proven experience as a Service / Office Manager or in a similar senior management role.

* Strong leadership and organisational skills.

* Excellent communication and interpersonal abilities.

* Strategic thinking and problem-solving aptitude.

* Ability to work under pressure and handle multiple tasks simultaneously.

* Experience in a similar environment, preferably in facilities or commercial FM helpdesk roles.

* Familiarity with CAFM/Ticketing systems.

* Strong sense of urgency and attention to detail.

* Ability to multi-task and enjoy a challenge.

* Good working knowledge of Microsoft Office and Microsoft Teams.

* Ability to manage direct reports and work both independently and as part of a team.

Working Hours:

* Monday - Friday, 9am-5.30pm

* Some out-of-hours work required on a rota basis every month.

What We Offer:

* Competitive salary and benefits package.

* Opportunities for career progression and professional development.

* A supportive and dynamic work environment