I.T Engineer | Permanent | Bristol | 30-35KMonday - Friday | 08:30 - 1730 | Office BasedCherry Professional are recruiting for a I.T Engineer in the Bristol area for a fast growing I.T solutions company.They are seeking an outgoing and professional individual looking for a new challenge. Key details:

• Act as the primary contact for IT queries and tickets, prioritising based on ITIL standards
• Software installations, updates, and Office 365 maintenance
• Password resets and user management across IT platforms
• Work to completion on escalated technical issues, bringing in additional resources as needed
• Accurately log all work and updates against tickets/projects
• Basic network and broadband diagnostics
• Suggest and implement IT improvements for clients
• Maintain and create documentation
• Assist with client information requests, audit queries, and ISO certifications
• Develop and manage client relationships in collaboration with the CSM team
• Provide outstanding customer service through face-to-face interactions, phone calls, and ticket updates
• Ensure accurate and up-to-date records in the ticketing system
• Resolve or escalate tickets, with an emphasis on resolving most issues
• Coordinate with the Night Shift team for seamless ticket handovers
• I.T Engineer

What they are looking for:

• Proficient in Microsoft Windows Server, Active Directory, and Microsoft 365
• Excellent working knowledge of operating systems to include Windows 10 and 11, Mac OS and Microsoft Windows Server
• Strong organisational skills with a proven track record in a customer service environment
• Professional communication skills with both technical and non-technical stakeholders
• Self-motivated with a logical approach to problem-solving and continuous learning
• Team player with experience in networking, particularly with HP, MikroTik, and MikroTik or Unifi Wireless APs
• Excellent phone manner and ability to provide clear IT support face to face and over the phone
• MSP / Service Desk experience is preferred for the I.T Engineer role

Benefits:

• Bonus Scheme
• Birthday off
• Flexible holiday scheme
• Competitive salary

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