Customer Service Advisor

Location: Crewe

Salary: Up to £26,000 per annum

Hours: Monday to Friday, 9:00 AM - 5:00 PM

Acorn by Synergie, on behalf of their client in Crewe, is excited to offer a fantastic opportunity for a passionate and driven Customer focused professional to join their close-knit and growing team of twelve. This is an ideal role for someone looking to take the next step in their career with a company that prioritises personal development, a supportive work environment, promotion from within and a healthy work-life balance.

Why You Should Apply:

Vibrant Team Environment: Our client prides itself on creating a collaborative, fun and supportive culture where every team member feels valued.

Career Growth Opportunities: With ongoing training and a focus on internal promotions, this company is dedicated to helping you progress and reach your full potential.

Great Employee Benefits: Enjoy a competitive salary, regular team-building events, and wellness programs designed to support your wellbeing.

The Role:

As the first point of contact, you'll play a vital role in ensuring customer satisfaction. Your daily responsibilities will include:

- Handling enquiries via phone, email, and live chat, delivering exceptional service at all times.

- Providing accurate information about products and services.

- Resolving issues efficiently, escalating when necessary.

- Keeping detailed records of customer interactions.

- Working closely with the team to ensure service targets are met.

What Our Client is Looking For:

- Previous customer service experience is preferred but not essential-attitude and willingness to learn are key.

- Strong communication skills, both written and verbal.

- Excellent problem-solving abilities and a positive approach to challenging situations.

- Comfortable with IT systems and open to learning new software.

Benefits:

- Competitive Salary: Up to £26,000 per annum.

- Work-Life Balance: Enjoy a standard Monday to Friday Customer Service role with with no weekend work.

- Training and Development: Continuous opportunities to enhance your skills and grow your career.

- Additional Perks: Bonus, company discounts, and social events.

This is an excellent opportunity to join a company that truly cares about its employees and offers a friendly, inclusive working environment. If you're ready to take your customer service skills to the next level, we would love to hear from you!

Acorn by Synergie acts as an employment agency for permanent recruitment