Job Title: Head Of Products
Location: London/Remote
Salary/Rate: 86,485 per annum
Start Date: November
Job Type: Permanent

Key Responsibilities
Create and maintain the Product Roadmap - HR, Finance and Commercial Solutions

• Remaining up to date on best practises and industry standards for technology to support shared services delivery by creating and maintaining relationships with external software owners and similar organisations.
• Understanding the priorities through extensive collaboration and negotiation
• Analyse customer feedback to understand the pain points and frustrations to drive out improved solutions that gain the right outcomes.
• Using data to understand trends, compliance, usage etc to create opportunities for improvements that matter most.
• Balancing the needs of multiple groups of stakeholders and assessing these against overall priorities and available resources.
• Documenting and presenting technology proposals/recommendations to senior leaders/board that provide clear benefits and costs from which a decision can be made.
• Translating strategic and complex needs into tangible recommendations and subsequent solutions.
• Drive continuous improvement in technical solutions that supports priorities.

Implementation of the Product Roadmap

• Oversee the design, development and implementation of the Product roadmap ensuring benefits from investment is achieved and customer satisfaction is maintained or exceeded by;
• Developing and embedding robust project management processes to support the product life cycle; from improvement identification to implementation and ultimately to decommissioning if appropriate, developing appropriate controls and governance throughout.
• Working closely with senior leads to ensure the impacts of product development upon services are known and understood to enable plans for mitigation and support to be put in place to minimise disruption at transition and increase adoption.
• Ensuring project/sprint plans are developed, resourced and managed with appropriate checkpointing arrangements in place ensuring delivery to time, cost and quality.
• Create a culture of robust risk management and quality controls that underpin the day to day delivery activities

Leading the Product Teams

• Creating an environment where trust and open communication is encouraged, giving everyone a voice to be creative and work as a single cohesive team
• Demonstrating a flexible and adaptable approach to managing change and ambiguity, ensuring this culture is driven throughout their teams.
• Providing guidance, support and mentoring to their teams; including career development and ensuring professional accreditation for key positions.
• Foster a culture of high-performance, innovation and continuous improvement embracing company values
• Horizon scanning and ensuring knowledge of market industry technology is current and seek opportunities to ensure HR, finance and commercial solutions deliver the best services
• Reviewing team's service performance via service metrics and measures and identifying ways to reduce cost and improve ways of working.
• Creating a culture that seeks innovation to overcome problems and drive forward better customer experiences.
• Role models excellent behaviours and sets goals to drive performance across their teams and with suppliers and promptly addresses poor behaviour where necessary.
• Drive cultural change to remove silos, set corporate standards and promote inclusivity
• Displays leadership and creates a vision for the product team, underpinning purpose, vision and long-term strategy

Supplier Management
Oversee the management of partners, both internal and external, supporting the delivery of the product roadmap by;

• Set and agree clear ways of working and expectations with all suppliers from the outset
• Be commercially minded throughout the engagement and have a deep understanding of the contractual obligations of all parties to ensure behaviours and accountabilities are fully understood.
• Build strong relationships with suppliers to support the multi-partnership approach to identifying and delivering innovative solutions
• Promptly address risks/issues affecting successful and commercial binding outcomes
• Ensure supplier deliverables are delivered on time to the right quality, and address failures proactively using the appropriate channels

Experience:

• 8+ years in Products, including 2-3 years of managing Product Teams and influencing business strategy within an enterprise-wide or Shared Services operations; Public Sector is desirable; policing experience is desirable
• Detailed knowledge of Oracle ERP Cloud technology supporting Back Office services
• Experience in market evaluations/assessments for technology supporting Back Office services (eg HR, finance, commercial)
• Experience in project management of technology development and implementations
• Experience of managing a team of individuals providing clear direction, support and resolution
• Experience in shaping product strategy, product delivery capabilities and product life cycle processes
• Experience in creating technology strategies and roadmaps aligned to business strategies
• Experience in leading the development and implementation of HR, Finance and Commercial technical solutions
• Strong business transformation skills encompassing people, processes, and systems
• Ability to identify dependencies, assess risks and put effective risk mitigation plans in place
• Ability to build strong networks and relationships across the organisation
• Practical knowledge of core end to end services covering Commercial, Finance and HR scope of services
• Knowledge of public sector shared services and the challenges they face

Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.