Guest Sales Team Leader - Remote

This is an exceptional opportunity for an experienced travel professional who has worked with an online booking platform in the short term rental sector. You need to be a seasoned bilingual (French/English) sales professional with experience in this field.

Our client are a specialized booking platform focused on high-quality properties. The team is made up of dedicated professionals passionate about providing exceptional experiences to both property owners and guests. This is a new role due to growth and you will be a pivotal member of the team for this next chapter.

Guest Sales Team Leader - what will I be doing?

• You will be a vital connection between guests and the business. This role requires excellent leadership skills, an in-depth understanding of the short-term rental market, and experience with major OTA platforms. Our client is looking for someone to come with ideas on how to improve things and how to grow.
• You will lead and inspire the sales team to surpass targets and deliver outstanding customer service.
• Speaking with potential guests via email, online chat, and phone on a daily basis.
• Cultivate leads and convert enquiries into bookings through proactive follow-ups.
• Work with marketing and revenue management teams to develop effective sales strategies.
• Oversee information and communication flows in both the internal system and those of OTA partners.
• Surpass monthly sales targets and contribute to the overall success of the sales team.

Guest Sales Team Leader - what experience do I need?

• Fluency in both English and French is essential.
• You must also have proven sales experience in the short-term rental sector.
• Experience with OTA back-office systems
• Excellent interpersonal and communication skills, both verbal and written.
• Strong leadership and team management abilities.
• Exceptional organisational and time management skills.
• Flexibility to handle guest inquiries during weekends and evenings.

Guest Sales Team Leader - What else do I need to know?

Competitive salary with a performance-related bonus. Flexible scheduling and generous holiday allowance. This is a full time role 37.5 hours a week.

Remote work possibilities with all necessary equipment supplied.

Professional growth opportunities through comprehensive training.

A collaborative, forward-thinking, and energetic team committed to progress.