Customer Financial Support Associate

Salary: £24,000 - £30,000 + lots of benefits and perks

The Role:

To be part of a fast paced, energetic team in a busy call centre contacting customers in arrears from day one, through to issuing to external agents. Ensuring the business meets its performance targets, together with due regard to all regulatory requirements.

No previous Collections experience required, as full training will be given. Call centre experience would be advantageous. This is predominantly office based in Chester with the option of hybrid working after a successful probation period.

Key Responsibilities:

• Collections activity on all overdue active agreements.
• Provide excellent service to all customers both internal and external and embrace the principles of Treating Customers Fairly.
• Understand the key factors associated with the significant vulnerability.
• Recognise cases of significant vulnerability.
• Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s), to prevent contractual loss.
• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
• Ensure call handling and service quality is maintained

Candidate Requirements:

• Working knowledge of Microsoft Office applications
• Basic IT skills
• Good communication skills (written and verbal)
• Call centre experience (desirable)
• A team player
• Positive attitude
• Flexible in approach
• Ability to work to tight deadlines

Additional Information:

We carry out credit checks and DBS checks as part of the recruitment process for all roles.