IT Operations Manager - IIR35 £550PD - 6 months
 
A highly reputable public sector corporation is hiring an IT operations manager responsible for the daily operations and oversight of the IT service delivery / cloud / on-premise infrastructure within a multi-million corporation. You will be responsible for managing a small team, covering multiple specialisms within Ops (Data, Cloud, Security, Virtualisation, Storage, and Back-Up). Initially, the role will be 50% technical and 50% managerial but will evolve into a less technical as the team grows. This contract opportunity requires weekly office presence and is paying up to £550PD Inside IR 35 for a 6 month project.
 
To be considered for this role, you must have demonstrated proven experience within service desk/desktop/infrastructure support and be able to provide incident management, strategy, governance, capacity planning and resourcing for a medium sized corporation who have several internal project on going (cloud migrations, zero trust network, data warehouse platform, cyber upgrade etc.) - any exposure to the Public Sector (council or borough) would be highly advantageous.
 
Core responsibilities:

Operational responsibility for the whole IT infrastructure at Head Office and portfolio marketing suites, ensuring a high level of customer service is maintained whilst delivering a smooth and timely support experience.
Assist the Head of IT in the budget process and creation of various management reports
Management and development of various processes, including third-party cyber security risk and IT risk management (conducting meetings with the broader business, maintaining the risk register etc.)
Identify and take action to mitigate risk, ensuring adequate controls.
Develop and improve infrastructure (inc network design), services, policies, procedures and processes 
Essential:

Local government or public sector experience is a must have.
Equivalent to 10+ years' experience of service desk/desktop or specialised IT Operational support experience or similar role
Technical knowledge of operational infrastructure (Azure/AWS, Virtual Data Centre), devices (laptops/ virtual desktops) and other systems used (Windows 10, server #removed#, Azure AD+hosting, Intune, Office 365 suite inc Teams, Defender, AOVPN and SharePoint)
Understanding of cyber security, GDPR and privacy best practices
Experience managing a service delivery function
Experience in the running incident, request and change management
ITIL, Microsoft, and VMware qualifications are desirable 
IT Operations Manager - IIR35 £550PD - 6 months