A Manufacturing and Production client of ours in the Ipswich area are recruiting a Warranty Analyst to join their team. This is a full-time permanent position working Monday - Thursday 8.15am - 5.00pm and Friday 8:15am - 4:45pm with every other Friday off. Paying between £30,000 - £35,000 per annum depending on experience.

Reporting to the Customer Experience Manager, key duties include but are not limited to:

Reviewing and processing warranty claims consulting with service/engineering departments as necessary
Preparing and reporting the departments KPI's through scheduled data extracts
Using data analytics as the basis for business change; presenting evidence-based recommendations for improvements to design & manufacture of our products
Managing the warranty returns process, including communications with dealers and suppliers about product returning for investigation
Managing warranty registrations, ensuring appropriate documentation is stored to validate warranty periods
Auditing & training our dealer partners (local and abroad) on warranty processes to minimise the negative impact of vehicle faults to our customers.
Supervising warranty interns during their annual placement
Taking on specific projects as requested & other duties as required in the daily running of the customer care department.
Skills and Experience required to be considered for this Warranty Analyst position:

Educated to degree level or equivalent in a business/finance field desirable
Excellent communication skills
Experience working independently as this is a sole role
Ability to summarise and communicate results from large amounts of data both visually and in words
Previous experience in an Analyst or Warranty Administrator role.
Ability to analyse and compile necessary data, then present recommendations to management
Proficient in Microsoft based applications and IT literate
Ability to work well under time pressure
Experience with Oracle E-Business Suite is desirable
Great Benefits to working for this company include:

A nine-day working fortnight (every other Friday off work)
30 days holiday inclusive of bank holidays
Company pension scheme (up to 6% employer contribution)
Life assurance scheme
Company sick pay scheme
On-site golf course and football pitch
Employee Assistance Programme
Long service awards
Perks at work (discounted cinema tickets etc.)
If you feel like you meet the above criteria & would like to be considered for this Warranty Analyst position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat. #officejobs