Role: Telephone Collector Salary: 24k - 26k Location: Denton, ManchesterMy client, a parking fine operator, is looking for a dedicated Telephone Collector to join their busy team. You will work to recover debts on behalf of private parking companies, utilising a customer-focused approach to resolve payment issues while adhering to company policies. Day to day, you will be: - Making outbound calls to individuals with outstanding private parking debt - Discussing payment terms and offer solutions - Handling difficult conversations, maintaining an empathetic and professional approach at all times - Ensuring all interactions and agreements are accurately recorded on the CRM system - Ensuring that all collection activities are compliant with all relevant laws and regulations - Meeting or exceeding monthly and quarterly collection targets The successful candidate will: - Have previous experience working within a call centre environment (essential) - Have previous experience with collections (desirable) - Be self-motivated and results oriented - Possess strong negotiation and problem-solving abilities. - Posses the ability to handle difficult conversations with tact and professionalism. In return, you will receive excellent benefits including performance based incentives, a competitive salary and health insurance as well as ongoing training and professional development opportunities. If this sounds interesting to you, please apply for immediate consideration or send a copy of your CV to s m i l n e r @ s f r e c r u i t m e n t . c o m