IT Trainer - Tech Trainer, Technology Trainer, Information Technology Trainer

Our leading global law firm client is looking for a dynamic IT Trainer (Tech Trainer, Technology Trainer, Information Technology Trainer) on a permanent basis to be responsible for delivering technology training to the firms internal clients, which include both lawyers and business professionals.

IT Trainer (Tech Trainer, Technology Trainer, Information Technology Trainer) opportunity will suit a modern IT Trainer who understands/has an interest in AI and video training, training as it was is being phased out. There will still be a need for some classroom work, but for training to be a true enabler, they want a modern forward thinking trainer who will look to provide an ultra personal, tailored service to the business.

The main responsibilities for this IT Trainer (Tech Trainer, Technology Trainer, Information Technology Trainer) are:

• Professional Training Delivery: Provide technology training both in-person and remotely to our UK clients and our clients globally to support other regions
• New Joiner Inductions: Inducting new joiners to the firm
• Technology Training and Advisory: Supporting our wider teams with technology training and advisory
• High Quality Training Materials: Create and deliver high quality training material which optimises the use of team time and resources
• eLearning Development: Develop eLearning courses, videos and other online tools to provide short, self-help methods of supporting our users globally
• Incorporate Consumer Market Trends: Take the trends and best practice from the consumer market (YouTube videos etc) and bring them into the corporate environment.

Tech Hub Support

• Integrating into a Dynamic Team: Collaborate with a forward-thinking team that leads by example and embraces cutting-edge technologies, including AI, to drive innovation and excellence.
• Blended Learning & Development Delivery: Design and deliver a comprehensive L&D program that combines various methods, including 1-2-1 sessions within the Tech Hub, to cater to diverse learning needs.
• Utilising Latest Technologies: Leverage the latest technological advancements to enhance training effectiveness and ensure learners are equipped with up-to-date skills and knowledge.
• Supporting Continuous Improvement: Actively contribute to the continuous improvement of training programs by incorporating feedback and staying abreast of industry trends and best practices.
• Tech Hub Concierge: Acting as a concierge by logging clients into our Tech Hub and guiding them to the right person to resolve their queries.
• 121 Training Sessions and Live Demonstrations: Hosting 121 training sessions and live demonstrations to help clients make the most of their technology.
• L&D Advisory and Occasional Assistance: Providing L&D advisory and on rare occasions assistance with opening or closing the tech hub may be required.

Practice Area Support

• Enhancing User Knowledge: Increase the functional knowledge of our users through a mix of eLearning and written material, Tech Bars, training and 1-2-1 desk-side visits
• ServiceNow Call Management: Own, resolve and escalate ServiceNow calls, working with other resolution teams when necessary. Where calls need to be escalated to another team, ensure that ownership has been transferred
• Adapting to Technological Changes: Ensure that you continue to adapt to the ever changing face of technology, with users having services on many different hardware and software platforms