Customer Service Executive Uxbridge26k plus 2K bonus Are you passionate about delivering and exceptional service to Customers?Do you have a passion for technical products, and do you have experience managing customer issues through to successful resolution? My client a really friendly tech products organisation (with a real family feel) are now seeking two additional people to join their customer service team. These roles offer hybrid working- 3 days in the office, 9-5.30pm, free parking, Friday night get together and 24 days holiday! Duties

• Full order management onto MS Dynamics
• Checking ETA on product arrivals to inform the customer.
• Lots of liaison with couriers and shipment companies to despatch orders.
• Managing all product delays and investigation reasons for the delays
• Experience of problem solving is essential as you will be investigating delays in delivery, faulty product issues as well as giving basic technical advise.
• Good written skills are important as you will be at times composing your own e mails.
• Managing RMA’s Experience required.
• Previous customer service resolution experience
• Good written and verbal skills
• A quick learner
• Great attention to detail/ high levels of accuracy
• Bags of common sense
• Abe a great listener and problem solver
• A technical mind set

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