Customer Service Executive
Location: Bedford
Salary: GBP28,000 - GBP32,000 per year
Hours: Week one: 8am - 4.30pm
Week two: 12pm - 8.30pm
Job type: Full-time, permanent
Bridge Recruitment is helping one of our well established clients recruit for an experienced Customer Service Executive to join their ever expanding team.
Responsibilities of the Customer Service Executive:
· Provide 'best in class customer service during every touchpoint that both delights customers and exceeds their expectations.
· Process and manage sales orders received via email through the business process, ensuring that we achieve our scheduled despatch dates.
· Provide accurate and timely communication with customers particularly ensuring all purchase orders, including schedule updates, are confirmed in line with our target response time.
· Handle incoming telephone and email enquiries and respond to requests for information such as order progress, product pricing and product availability.
· Quickly identify situations that require specialist information and re-direct customers accordingly.
· Embrace the business's complaints process by proactively managing customer complaints and taking appropriate action to resolve issues while providing outstanding customer support.
· Work with a variety of both internal and external customer IT systems to support management of the sales order process.
· Interpret system generated reports and take appropriate action to manage exceptions.
· Maintain digital filing records of all sales order, billing, shipping and customs documentation.
· Provide continuous maintenance of our customer database to ensure all records are current.
· Ensure effective and positive relationship management within the Customer Services team, with other departments within the business, as well as with partner organisations and external service providers. Will need to work closely with planning/production to achieve due dates to relay back to the customer.
· Provide general administrative support such as emailing, mailing, photocopying, information storage and printing.
· Adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems.
· Maintain confidentiality and observe data protection and associated guidelines where appropriate.
· Update customers with shipping notifications and tracking numbers as orders ship.
· Update customers with PODs when received for their records.
· Raising and printing of delivery notes to give to dispatch to add to outgoing orders.
If you feel like you meet the above criteria for the Customer Service Executive role, then please apply now