Customer Service Team Lead x2

£32,000 - £34,000 - pro rata

6-month FTC

London - Remote

A leading IT Consultancy is looking to recruit Customer service team lead to support a key end client. This is a fully remote position, but you will need to complete a 2-week training course at the end client based in London (Stratford)

As team leader you will need to;

• Performance Metrics - Lead team to deliver against key goals and performance metrics
• Regular Check-ins to provide support and gather feedback
• Work-flow allocation
• Integrate into Management team

You will

• Handle in-bound and out-bound calls, responding to customer complaints
• Updating customer information in the company database
• Providing information about new and existing products and services
• Tracking and processing new orders and refunds